Terms of service
ReBran Terms of Service
Overview
Welcome to ReBran. The terms “we,” “us,” and “our” refer to ReBran LLC, a Hawaii-based company.
We operate this website and online store to provide you with a curated shopping experience featuring handcrafted granola made in Hawaii with upcycled rice bran (the “Services”).
By visiting or purchasing from our store, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
1. Eligibility and Accounts
By using our Services, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.
You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2. Products
We strive to provide accurate descriptions and images of our products. However, product colors and appearance may vary depending on device screens and lighting.
We reserve the right to modify or discontinue products at any time without notice. All products are subject to availability.
3. Orders and Cancellations
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders may be canceled only before shipment. Once an order has been fulfilled or shipped, it cannot be canceled, modified, or refunded.
Your purchases are subject to our Return & Refund Policy, available here.
4. Prices and Payments
All prices are listed in U.S. dollars and are subject to change without notice. Taxes, shipping fees, and handling charges are calculated at checkout.
You agree to provide valid and up-to-date payment information and authorize us to charge your selected payment method for all amounts due.
5. Shipping and Delivery
Delivery times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
Once an order is transferred to the shipping carrier, title and risk of loss pass to you.
6. Food Safety and Storage
All ReBran products are produced and packaged in compliance with applicable U.S. FDA and Hawaii Department of Health regulations.
Our granola and related goods are perishable and should be stored properly upon receipt.
ReBran is not responsible for spoilage, contamination, or degradation caused by improper handling, storage, or delayed retrieval after delivery.
7. Allergy Disclaimer
Our products are made in a facility that also processes nuts, seeds, soy, and other allergens.
While we take care to prevent cross-contamination, we cannot guarantee that our products are free from traces of allergens.
Customers with allergies or dietary restrictions should carefully review ingredient information before purchase.
ReBran is not liable for allergic or adverse reactions resulting from consumption of our products.
8. Returns and Refunds
Because our products are perishable food items, we cannot accept returns or exchanges once an order has shipped.
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery with photos and your order number. We’ll review your case and offer a replacement or refund when appropriate.
9. Subscription and Recurring Orders
By subscribing to a recurring order, you authorize ReBran to automatically bill your selected payment method at the frequency you choose until canceled.
You may cancel your subscription anytime before your next billing date by contacting us at hello@rebrangranola.com.
Once an order has been processed or shipped, it cannot be canceled or refunded.
If you cancel and re-subscribe later, your billing cycle will reset and start from the first order.
10. Chargebacks and Disputes
By placing an order, you agree not to file a chargeback with your credit card company or payment provider without first contacting ReBran to resolve the issue.
Fraudulent or abusive chargebacks will be reported to payment processors and may result in account suspension and legal action.
11. Intellectual Property
All content on this site — including logos, images, text, graphics, and product designs — is the property of ReBran LLC and protected by copyright and trademark laws.
You may not reproduce, distribute, or use any of this content without prior written consent.
12. Third-Party Services and Links
Our site may contain links or integrations with third-party websites or tools. We are not responsible for the content, products, or services of these third parties. Please review their policies before engaging with them.
13. Prohibited Uses
You may not use our Services for any unlawful, fraudulent, or harmful activity, or to violate any applicable laws.
We reserve the right to suspend or terminate your account if we determine you have violated these Terms.
14. Limitation of Liability
To the maximum extent permitted by law, ReBran’s total liability arising from or related to the purchase or consumption of any product shall not exceed the amount paid for that product.
ReBran shall not be liable for any indirect, incidental, or consequential damages, including illness, injury, or loss of profits, arising from use or misuse of its products.
15. Force Majeure
ReBran shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to natural disasters, shipping disruptions, strikes, pandemics, or government regulations.
16. Dispute Resolution and Arbitration
Any disputes arising out of or related to these Terms or your purchase shall first be resolved in good faith through informal negotiation.
If not resolved, the dispute shall be settled by binding arbitration in Honolulu, Hawaii, under the rules of the American Arbitration Association.
Each party shall bear its own costs, and the arbitrator’s decision shall be final and binding.
17. Governing Law
These Terms and any related agreements shall be governed by and construed in accordance with the laws of the State of Hawaii and applicable U.S. federal laws.
You agree to the exclusive jurisdiction of courts located in Honolulu County, Hawaii.
18. Changes to Terms
We may update these Terms from time to time. Updates will take effect upon posting to our website.
Your continued use of our Services after changes constitutes acceptance of the updated Terms.
19. Contact Information
Questions about these Terms may be sent to:
ReBran LLC
Email: hello@rebrangranola.com
Honolulu, Hawaii, USA